Quality Assurance

Quality Assurance

Quality Statement

Ingredients Express is committed to provide products that meet customer safety & quality standards along with government and industry principles. Our customers can be certain that each product will be handled carefully to avoid contamination or break down of its physical and/or chemical nature.

Food Safety

Our facility is operated and maintained to AIB (American Institute of Baking) standards and consistently receives high ratings. HACCP and Allergen Continuous Improvement Programs are in-place and functioning to monitor our working process to ensure the delivery of highest quality products to our customers. Our programs are also inspected by several national food companies to check for apt standards according to food industry. We are also ready to work with Customer Quality teams to develop additional programs pertaining to quality and safety.

Security

Security is a major issue for every company. Security for our employees, property and processes is vital to the success of Ingredients Express and our relation with customers. We have installed security systems, implemented policies & procedures and developed the protocols to handle issues as they arise. We take every employee, vendor and visitor’s safety very seriously. All employees are admonished to immediately report any activity or behaviour which conflicts with our policies. Any breach of security is dealt with swiftly and prudently.

Ingredient Inspection

Incoming Trailer Inspection

The Shipping & Receiving Department conducts a documented inspection of all incoming trailers and their contents for security. A comprehensive checklist is used to maintain thorough and consistent inspections. Any physical, chemical or biological condition which may render the shipment unfit for usage is held for QA (Quality Assurance) disposition. QA team will contact the supplier, the customer or both to discuss and determine the best course of action to be taken.

Incoming Ingredient Inspection

The QA Raw Material Technician approves and documents ingredients and packaging received from customer approved suppliers. This process includes raw material sampling/testing, verification of COA (Certificate of Analysis) with approved customer requirements and verifies whether ingredients are stored in specified conditions or not. Any issues discovered by the QA team will be held until QA contacts the customer for further action.

Ingredient Storage

Security is a major issue for every company. Security for our employees, property and processes is vital to the success of Ingredients Express and our relation with customers. We have installed security systems, implemented policies & procedures and developed the protocols to handle issues as they arise. We take every employee, vendor and visitor’s safety very seriously. All employees are admonished to immediately report any activity or behaviour which conflicts with our policies. Any breach of security is dealt with swiftly and prudently.

Sanitation Statement

Ingredients Express maintains a policy to prepare, pack and hold all wholesome food products in a clean, sanitized and contamination-free environment as requested by our customers.

Sanitation Standard Operating Procedures

A Master Sanitation Schedule is maintained to specify the frequency, responsibility and evaluation of routine maintenance, cleaning and periodic deep cleaning tasks. This procedure manual is used for training purposes, documentation of task completion and as a reference manual for cleaning equipment/material used on various machines, building areas and outside ground keeping. Pre-operational inspection procedures are maintained to ensure proper sanitary condition prior to line start up. Pre-op checklists must be signed off by the Line Supervisor, Sanitation Supervisor or Manager and Quality Assurance Technician. All areas of Sanitation/housekeeping from Scheduling, Pre-op inspections, chemical usage, monitoring and training are fully documented and kept on file. A third-party food safety auditing firm, usually American Institute of Baking (AIB), audits the facility at least annually.

Chemical Control & Training

All cleaning material and sanitizers are kosher certified and meet all applicable regulations for their intended uses. Appropriate verification procedures are maintained with periodic testing to ensure the consistency of concentration levels with product labelling. Sanitation employees receive documented training prior to performing all activities. Any employees using chemicals are trained in advance on their safe and intended use of chemicals. Documented refresher training is performed annually or as needed.